Fraud Reporting System


Fraud Reporting System This Fraud Reporting System is initiated with the need to report and facilitate the investigation of fraud under the arrangement with The Hong Kong Association of Banks (HKAB). While keeping report data confidential, this system will support: Report,
Track reported case progress,
Archive resolution of report cases


Registration Process Eligible institutions ("banks") are invited. Four simple steps: 1) Bank Registration 2) One Super Admin registration 3) One supervisor registration 4) Two operator registration


"Super Admin" is responsible for registering and maintaining account information of all users on behalf of the bank, and does not have access to the Fraud Reporting System. Upon successful registration, Super Admin can use the registered email address to communicate with Certizen for user account maintenance (mailto: fraud.report@certizen.com). To terminate/change a user account, Super Admin should email Certizen and we will terminate/change the user account within three (3) working days after receiving notice. Super Admin can be changed by contacting Certizen (mailto: fraud.report@certizen.com).


"Supervisor" can access the Fraud Reporting System to view complaints submitted by all Operators of the bank and track reported case progress.


"Operators" can access the Fraud Reporting System to submit and view complaints. Operators are not authorized to view complaints submitted by other Operators.