This Fraud Reporting System is initiated with the need to report and facilitate the
investigation of fraud under the arrangement with The Hong Kong Association of Banks (HKAB).
While keeping report data confidential, this system will support:
• Track reported case progress,
• Archive resolution of report cases.
Eligible institutions ("banks") are invited. Four simple steps：
4) Two Operators registration
"Super Admin" is responsible for registering and maintaining account information of all users
on behalf of the bank, and does not have access to the Fraud Reporting System. Upon successful
registration, Super Admin can use the registered email address to communicate with Certizen for
user account maintenance (mailto: firstname.lastname@example.org). To terminate/change a user account,
Super Admin should email Certizen and we will terminate/change the user account within three (3)
working days after receiving notice. Super Admin can be changed by contacting Certizen (mailto: email@example.com).